Getting to Business Impact
BY MICHAEL E. ECHOLS, PH.D.
Posted: October 22, 2008
Chrysler's learning leaders identified Key Performance Indicators (KPI) and built a comprehensive, quantifiable curriculum for several of its sectors - service, parts, technicians, and field personnel - to prove the positive impact of training on business results.
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Michael E. Echols, Ph.D.
Executive Vice President of Strategic Initiatives and the Human Capital Lab, Bellevue University
Research By Michael E. Echols, Ph.D.:
A Broken Record
From the Lab to Measurable Outcomes
Resources on this topic:
Military Veteran Transferrable Characteristics
Employer Value from Investing in Call Center Workforce Education
The Evolving Standard for Human Capital Reporting