Case Study - Learning Intervention: Chrysler Dealership Sales Consultant Training
BY HUMAN CAPITAL LAB℠
Posted: April 1, 2008
This landmark study done for Chrysler provided hard data isolating the positive business impact of their sales consultant training on sales volume and customer satisfaction. The data also provided a solid platform for guiding future changes in the content of curriculum and for measuring the business impact of those changes.
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Research By Human Capital Lab℠:
The Impact of Mutual of Omaha's Tuition Reimbursement Plan on Key Performance Indicators: Career Mobility and Retention
Measuring the Impact of Training: A Focus on Sales Readiness
Case Study - Sun Learning Services Systems Complexity Reduction
Resources on this topic:
Military Veteran Transferrable Characteristics
Employer Value from Investing in Call Center Workforce Education
The Evolving Standard for Human Capital Reporting