Retention and Engagement
Learning leaders today face the challenge of how to retain, engage and develop the next generation of business leaders for their organizations. Review original research and presentations on beyond best-in-class practices in use today to ensure employees are fully engaged and aligned with the organization's critical business priorities.
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Bellevue University Human Capital Lab and Capital Analytics original research
Sun Microsystems Mentoring Program
Posted: June 23, 2010
When Sun Microsystems measured the impact of their mentoring program they discovered some of the positive business results they expected to see (i.e., positive retention rates, salary grade increases, etc.), and a few they did not. The most dramatic finding was the difference in retention among participants over non-participants - a difference that translated into savings of $6.7 million.
Bellevue University Human Capital Lab and Capital Analytics original research
Analysis of Call Center Agent Turnover
Posted: May 28, 2010
Retention is a key strategic issue for any company, but perhaps none more so than those companies with call center operations. This case study measured the business impact of five different learning programs and evaluated the factors related to agent retention.