Developing Organizational Citizens: Creating Business Impact and Greater Human Capital


Organizational citizenship behavior, when part of a leadership development program, can have an impact on an organization’s culture and can impact measurable, tangible business outcomes. This resource outlines the essential components of organizational citizenship – from importance and demand, to current research and results, to implementation and measurement for your organization.

Researched and written by Associate Director of Human Capital Lab, Jennifer Murnane, this study was accepted for a special Leadership and Human Capital Edition of the Journal of Leadership Studies – to be published March, 2016.